Terms and Conditions

IMPORTANT: By registering as a member and using our website to purchase online anime products that are delivered, you agree to the following Terms and Conditions between you and Hobby Frontier (Business Entity No: 53159598J). Please read them carefully and often as they may be changed and updated at any time.



1. Authorization to ship and bill the customer.

Placing an order through our web site or company represents your consent for our company to ship the items you order, and bill you for them, based on our shipping policies. We do not require any further authorization from you, the customer to charge your Paypal account or other means of payment prior to shipping, even if the final amount to be charged, inclusive of shipping, has not been confirmed to you. 



2. Agreement with our shipping policies.

Placing an order through our web site or company represents your agreement with our shipping policies: We will process and ship all available items in your order first. Any pre-ordered items will be shipped and billed separately unless they arrive at our store within the same month. If the size of the order prevents us from shipping it to you in one single shipment, we will separate it into multiple shipments and bill you for any additional costs incurred.



3. Returns and Refunds.

You are to always consult with us (via email at help@hobby-frontier.com) before returning any merchandise to us, regardless of the reason. We will replace or refund items (at our discretion) with manufacturer defects, shipping errors caused by Hobby Frontier and missing items if you contact us within 7 days of receiving the package. Follow-up delivery and returns for all claims due to the above mentioned causes (if instructed by us) will be compensated to the customer by Hobby Frontier. However we reserve the right to reject claims for imperfect packaging condition (due to damage during transit or situations beyond our control), difference in production model vs prototype, inconsistency in painting and finish of the product and cases where the product shows obvious signs of abuse. 



4. Payment and follow-up

You agree to make payment to Hobby Frontier for any orders you made through our website / company within the stipulated time frame (indicated in the payment request email) upon request. If you are paying by local bank transfer, you also agree to notify us in a timely manner after payment is made and include the necessary information such as your Order No., Date of Transfer, your Name and Contact Information. Failure to make payment within the stipulated time frame may cause your order to be cancelled.

You also agree to respond to attempts by us to contact you in order to follow up on your order / payment. If you refuse to do so despite repeated attempts by us to contact you for a reasonable duration of time or refuse to make payment, we reserve the right to close your account, terminate all your outstanding orders with us and blacklist you. We also reserve the rights to persue Legal action against you under Chapter 9 of Singapore's Commercial Law (SELLER'S ACTIONS FOR BREACH OF CONTRACT) 



5. Placing of Orders.

By placing an order (checkout and order created) through our e-commerce system you agree that you have entered into a legally-binding purchase agreement with Hobby Frontier. You agree to make payment for your order when requested by Hobby Frontier within the stipulated deadline. If you wish to exercise your option to cancel the order you agree to do so 1) before the items pre-order closing date or before the payment/collection deadline for existing in-stock items.


You may write in to request for cancellation for other reasons provided that you take the initiative to inform us and make known the reason to us. We reserve the right to approve or reject this request and you agree to abide by our decision.


Multiple instances of failing to honor your purchase agreements with Hobby Frontier will result in permanent termination of your account / orders. For orders indentified as fraudulent, please be advised that we will report you to the relevant law enforcement authorities and based on their advice, subject you to legal action if possible. 


6. Resolution of claims and complaints.

Hobby Frontier will make every effort to address and resolve all customer claims and complaints. Claims for missing items, defects, damage and shipping errors should be addressed to us within 7 days of receiving the item. Under no circumstances should you request your bank to dispute charges from Hobby Frontier. We will seek to resolve all genuine customer concerns through the use of refunds, re-delivery, discounts and other measures in order to reach a fair and satisfying solution for the customer. However as the customer, it is your responsibility to inform us of any problems or claims in a timely manner.


As such, we will contest any payment disputes initiated by customers and may blacklist such customers. If we deem that the customer is attempting to commit fraud (e.g. disputing payment after receiving the items) we may, at our own discretion, initiate legal action.



7. Regarding Product Descriptions.

While Hobby Frontier makes every effort to be as accurate as possible on our website, it is possible that omissions or errors may occur rarely. As such, we do not warrant that our product descriptions or other information / content on this site are accurate, complete, up-to-date or error-free. If a product purchased from us is not as described, you can contact us and arrange for returning it to us in unused condition. We will either refund or exchange the item for you, subject to stock availability. However, please note that this does not cover differences between prototype and production models of the same product.



8. Your Account.

If you create an user account with Hobby Frontier, you are responsible for ensuring the confidentiality of your account's user name and password as well as for restricting access to your computer. You also agree to accept responsibility for all activities that occur under your account or password. Hobby Frontier reserves the right to refuse service, terminate accounts, remove or edit contents and cancel orders at our sole discretion.



9. Copyright.

All content included on this site (text, graphics, logos, button icons, images) is the property of Hobby Frontier or it's suppliers and is protected by international copyright laws. Unauthorized commercial use or copying of these materials is illegal and will subject you to possible legal action. 



10.Liability and Indemity 

By using this site (www.hobby-frontier.com) you agree to indemnify Hobby Frontier, it's officers, directors, staff, agents and contractors from any loss or damage, including any and all legal costs, which we may suffer as a result of your usage of our website. By using this site you also agree to release and discharge Hobby Frontier from all forms of direct, special, indirect or consequential loss or damage.