Contact Us

Before sending email to us, please check the various topics in our information guide - they may contain the answer to your question! In order to ensure that your question is answered as fast as possible, please send your email to the relevant mail address (with regards to the nature of your question). 

Please do not send the same message to more than one address or multiple times!

This will not help you to get a faster reply or get our attention! What this would do, is to create confusion and will cause delay to answering your question!

Update or correct your email address, shipping address,billing address Login to your account and go to "My Account"
Checking on your order's status Login to your account and go to "My Account"
To retrieve your account's lost password Go to the login page and click on "Forgot my Password"
To change or request shipment of an order help@hobby-frontier.com
To notify of problems related to shipment or delivery of an order help@hobby-frontier.com
Questions about our service not covered in our information guide  help@hobby-frontier.com
Questions or suggestions regarding products sales@hobby-frontier.com
Comments, problems or questions related to our website help@hobby-frontier.com
Comments, suggestions about website content sales@hobby-frontier.com
Questions regarding payment sales@hobby-frontier.com

Please note that as we do get a lot of e-mail, next-day replies are not always possible. In general, we only answer mail on business days, so messages that reach us on weekends or public holidays may not be answered until the next working day. Though it may take a few days for us to reply, we do answer all genuine customer e-mails.

Thank you very much for your patience and understanding on this!