About Us
About Us
| Company Information | |
| Company Name |
HOBBY FRONTIER (Business Entity No: 53159598J) |
| Address |
Blk 641 Jurong West Street 61, #11-50, Singapore 640641 (Please note that we are operating only as an on-line store. We do not have any physical shop.) |
| Contact Information |
E-Mail: sales@hobby-frontier.com Please kindly send in all your inquiries via email. Phone Number: +6590618522 (10.00am ~ 9.00pm GMT+8) Holidays: Every Saturday and Public Holidays. (For inquiries sent during public holidays, we will reply on the next business day.) |
| Total Fees Calculation | Merchandise Price + Postage Fees + Shipping & Handling Fees + Paypal Fees (Postage, Handling, Paypal Fees only if applicable) |
| Payment Method | |
|
Paypal (For International Orders) |
Payment will be requested via email when order is ready to be shipped. An extra 4% based on CIF (cost+insurance+freight) to offset Paypal's seller fees will be included. Please do not send payment before we contact you. |
|
Local Bank Transfer (Domestic Orders Only) |
Payment instructions will be sent via email when order is ready for delivery/collection. OCBC Bank Account: Account Type: Current Account Account Number: 553-817487-001
POSB Bank Account: Account Type: Savings Account Account Number: 118-28481-0
After making payment, please email us the following: The account you transferred to, Order No., Date of Transfer, Your Name and Contact Information. |
|
Cash on Delivery (Domestic Orders Only) |
Payment to be made when collecting your item(s) at any MRT stations around Singapore. Please suggest your preferred timing and venue with at least 1 day's advance notice and we will confirm after checking vs our existing delivery schedule. Click here for more information on the various payment methods |
| Shipping Information | |
| Shipping Method(s) |
Speedpost Worldwide Courier (EMS) - For International Orders Only. Speedpost Air Parcel - For International Orders Only. Speedpost Island-wide Service (3-hr) - For Domestic Orders Only. (We may use TA-Q-BIN instead if dimension of parcel is too large for Speedpost small package rates) Speedpost Island-wide Service (Same day) - For Domestic Orders Only. (We may use TA-Q-BIN instead if dimension of parcel is too large for Speedpost small package rates) Self Collection - For Domestic Orders Only. Click here for more information on the various shipping methods and their rates. |
| Shipping Costs |
Final amount varies according to destination country and parcel weight. Amount billed are all exact amount charged by the Post Office.
Please refer to the following rate tables for your information: Speedpost EMS: http://www.hobby-frontier.com/Hobby%20Frontier%20Rates.pdf Speedpost EMS - Malaysia, Australia, South Korea and Canada: http://www.hobby-frontier.com/Hobby%20Frontier%204%20Countries.pdf Speedpost Air Parcel: http://www.speedpost.com.sg/downloads/ratecard/Air%20Parcel.pdf
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| Delivery Time |
Speedpost Worldwide Courier (EMS) - Estimated 1-4 working days after parcel is posted. Speedpost Air Parcel - Estimated 6-14 working days after parcel is posted. Speedpost Island-wide Service (3-hr) - Within 3 hours upon confirmation of booking. Speedpost Island-wide Service (Same day) - Same day by 6pm (For items collected before 1pm) - Next working day by 1pm (For items collected after 1pm) Self Collection - 1 working day notice in advance for meetup at any MRT stations around Singapore. - Mass collection every Sunday 2pm at Pioneer MRT station.
Please allow up to 48hrs for us to process your order as well. |
| Return Policy | |
|
Please note that all claims for returns or refunds due to shipping error, damage or manufacturing defects must be made to help@hobby-frontier.com within 7 days of its delivery to you.
Click here for a more detailed explaination on our return policy. |
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